Customer Service and FAQs

SHIPPING

Rates:
-0- to $200.00 $15.00
$201.00 to $300.00 $20.00
$301.00 to $400.00 $25.00
$401.00 to $500.00 $30.00
Over $500.00 $45.00

*All items are shipped USPS priority, fully insured.

*Occasionally outsized or overweight items will require a surcharge of $15.00 per parcel. We will contact you prior to shipping if that is the case.

* USPS Express service, FedEx, or UPS service is available upon request. Additional charges will apply based on service desired. Your credit card will be charged for actual fees.

International Shipping:
Please call for International rates. All taxes, duties and import fees that may be imposed by the destination country are the responsibility of the purchaser.

RETURNS:

If you are not satisfied with the item you purchased on this site you can return any non engraved, unaltered item in its original condition for a refund or exchange within 30 days of the date of purchase. We are sure that you understand that special orders and custom orders cannot be returned.

If you have concerns or questions regarding this policy,
please feel free to call at 206 300 6196.

If you feel that you need to return an item please:
 

  1. Call us at 206 300 6196 and let us know about the problem. Hopefully it can be remedied by means other than a return.
  2. If returning the item, place the item, with all the original packaging in the box into a secure carton and return it to the address we provide when we chat on the phone.
     
  3. It is imperative that you fully insure the returned item for full value against loss or damage during return shipment. For items less than $500.00 in value, USPS insured mail is adequate. For items with values in excess of $500.00 ship via USPS registered mail, again insured for the full value of the contents.
  4. In the unlikely event that items are received in a damaged condition please do not return them to us. A claim for indemnity will need to be filed with the USPS for reimbursement if this occurs, please all at 206 300 6196 for instructions.

Once we receive your returned item it will be inspected. Any unauthorized, improperly packaged or non insured item will be returned to the sender. Items that have been worn, have been sized, altered or damaged in any way cannot be accepted for return. We want you to be happy with your gift or jewelry item and will work with you to that end. Please call us prior to returning an item and if we can make you happy we will do so.

Unfortunately, we are not in a position to accept international returns.

Pricing Disclaimer

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Pioneer Jewelers shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

Frequently Asked Questions

  1. Are your gold nuggets real and why are they so much higher than the market price of gold?
    Our gold nuggets are absolutely real in all sense of the word. They are as found, with a bit of cleaning taking place, of course. You would not want to pay extra for dirt!

    The natural gold nuggets are always sold at a premium over the “spot price” of refined gold because of the rarity of the nuggets and the labor and expense of mining them. The price of a natural gold nugget is determined by its appearance, size, shape, and gold content. Thus, larger, prettier, more interesting, and high gold content all go together to determine the price. A one ounce natural gold nugget is actually more rare than a 5 carat diamond.

  2. How are gold nuggets weighed and what does karat mean?
    Gold nuggets are generally weighed using by troy ounce. 20 pennyweight (dwt) equal one troy ounce. Gold nuggets are also weighed in grams with 31.1 grams equaling one ounce.

    The word karat, used with gold, is a measure of the purity of the metal. 24kt equaling 100% pure gold, which would not occur with natural gold nuggets. Natural gold nuggets will have other minerals such as copper and silver naturally occurring with the gold and will normally be between 70 and 95% gold. On average, 22kt or 90% pure will provide a rich golden color and is the norm for most nuggets.

  3. Where does your gold come from?
    The majority of our gold originates in the interior of Alaska, the Canadian Yukon, California and Australia. We provide nuggets from various locales in order to provide variety in appearance and well as prices. We will always tell you where your gold nugget originates.
  4. Is your gold quartz real and why is it so expensive?
    The gold quartz used in our jewelry is totally real. The raw material is found mainly in a specific location in Northern California and in Australia. Mining the rough material is extremely labor intensive as the majority of the ore is found 1200 to 3000' feet beneath the surface of the earth.

    Preparing the rough material for jewelry work is also labor intensive, with a great deal of the material not suitable for use in fine jewelry. The most popular stones have a very white background with a high concentration of gold showing in the stone. This amounts to a small percentage of the ore found, with the majority having a grayish or off white background color. While the white background is considered most valuable, personal preference is the final determining factor of whether a piece of jewelry is “right for you”.

  5. Is there fake gold quartz jewelry being sold.
    Absolutely Yes. At this time there is a “simulated” gold quartz material being manufactured. It basically is gold leaf pressed onto the surface of white quartz. As you may imagine, there is limited durability to such an item. It is priced very low. There is another type of “simulated” gold quartz being manufactured that is white quartz with actual gold being forced into the cracks in the quartz. While this is more durable than the surface method it is subject to breaking along fracture lines. This type of material is also priced very low. Or should be.

    Remedy? Ask if the stone is totally natural or man-made. Buy your gold quartz jewelry from a reputable dealer who will give you a guarantee that the material you are buying is actually a natural gold quartz stone. Not man made in any fashion.

  6. Do I pay sales tax on my purchases?
    Washington residents are required to pay sales tax. If your orders is shipped outside of Washington state, you are not required to pay sales tax. We do, however get to charge you shipping!
  7. How long have you been in business?
    We have been in business in Juneau since 1975. And have lived in Alaska prior to statehood. Guess that makes us sourdoughs.
  8. What is a sourdough?
    Sour on the country, but ain't got the dough to leave!
  9. Are you open year round?
    We are open year round in Seattle. We have limited hours during the winter months so please give a call to see if we are open. We will always respond promptly to telephone or email messages.
  10. Can I see an item before I buy it?
    Certainly, just book a flight to Seattle with Alaska Airlines... Seriously, we will provide additional photos or descriptions of items under consideration, but we are not able to send things to a person “on approval”. If we mis-represent an item, or it is not as described than we will gladly refund your purchase price. Please see the refund policy for exclusions and conditions.
  11. Is your store recommended?
    Absolutely Yes. We are recommended by the many local Juneau residents we have dealt with and lived with for the past 35 years. We have sold them their wedding rings, their children's baby jewelry, their anniversary gifts, birthday gifts, holiday gifts, children's graduation gifts, and their wedding rings.

    For a more professional answer however, our store is a member of the Jewelers of America and the American Gem Trade Association. both highly regarded industry organizations that require the most stringent adherence to “Truth in Pricing” and “Full Disclosure” of gemstone enhancements. We would be happy to provide specific guideline requirements if requested.